Security Overview
Introduction
Cloudservers.dk (ServicePoint A/S) is an innovative Infrastructure-as-a-Service provider from Denmark with a strong technical and business background in the hosting industry. We take pride in each customer who chooses to host with us. To us, this means they trust us with their business - everything they have at stake. Needless to say, we take this trust with the utmost importance and seriousness. We also understand that it is our task to bring transparency into the way we operate to build mutual understanding on the opportunities and responsibilities when operating in the cloud. This document is one of the ways we want to bring clarity and build trust in the way we operate our business, especially from a security point of view.
Working with Cloudservers.dk
A shared responsibility model
When you build your IT-infrastructure to Cloudservers.dk you are entering a model where both parties, Cloudservers and you - are responsible to obtain the best security available. Cloudservers, being an Infrastructure-as-a-Service (IaaS) provider offers the technology in the physical facility where the servers are, the network connections, electricity, high-level security at the premises, networking solutions and the virtual servers as a service. Cloudservers.dk also offers readily available operating system images for your virtual servers for both leading Microsoft and Linux-based operating systems.
What is run on the virtual servers and the applications it has been installed with, is completely the responsibility of the customer. Cloudservers offers and is thus also responsible for some added services such as backups made through the service and firewall configurations which the customer may use on their virtual server. However, the customer is responsible for configuring these services.
In working with a sophisticated provider, such as Cloudservers.dk, it is important to understand the shared responsibility model regarding your IT-infrastructure to achieve the best possible results in terms of security and performance.
Datacenters
Cloudservers.dk has been built with the highest standards and requirements in mind. Our business is focused on providing our customers the best service from the best data centres around the world. We require the highest standards from the data centres we work with.
DE-FRA1 - Frankfurt, Germany
For our Frankfurt, Germany, data centre Cloudservers.dk has chosen Interxion (NASDAQ: INXN). Interxion operates multiple buildings in Frankfurt and it is one of the largest service providers of such kind in Frankfurt. The data centre is located directly at the connection points to multiple transit providers and DE- CIX.
Interxion has achieved ISO 27001 (Information Security Management System), SOC2 Type II (Service Organisation Controls), PCI-DSS (Payment Card Industry Data Security Standard), ISO 22301 (Business Continuity Management System) as well as ISO 9001 (Quality Management) certifications with its Frankfurt data centre.
More information on the facility is available at: https://www.interxion.com/sites/default/files/2019-12/Frankfurt%20Campus%20Factsheet_10.pdf
NL-AMS1 - Amsterdam, Netherlands
For our 6th data centre we continue to work with Interxion (NASDAQ: INXN). Interxion is a Dutch company and founded in Amsterdam. Netherlands has been rightly given the title of Internet Hub of Europe as it boasts one of the most important connection points regarding network infrastructure.
NL-AMS1 is also powered by 100% renewable energy. Interxion has achieved ISO 27001 (Information Security Management System), SOC2 Type II (Service Organisation Controls), PCI-DSS (Payment Card Industry Data Security Standard), ISO 22301 (Business Continuity Management System) as well as ISO 9001 (Quality Management) certifications with its Amsterdam data centre.
More information on the facility is available at: https://www.interxion.com/sites/default/files/2020-01/amsterdam-campus-factsheet_0.pdf
SG-SIN1 - Singapore, Singapore
In Singapore Cloudservers.dk operates out of Data Centre SG’s data centre that spans 10 050 m2 and offers up to 20MW of power. Data Centre SG’s Singapore facility offers manned security on a 24/7/365 basis including key card access, biometric scanners and video cameras.
Data Centre SG Singapore has achieved the following certifications: UTI Tier III design, SOC1 Type 2, SOC2 Type 2, ISO 27001, Bizsafe and TVRA.
More information on the facility is available at: https://www.dcsg.sg/data-centre/
UK-LON1 - London, UK
In London, Cloudservers.dk hosts its servers at a Volta facility. The data center offers approximately 8450 m2 (91000 sq ft) of floor space. It covers four floors and offers N+1 redundancy in cooling and electricity. Total cooling capacity is 8.3MW and it enjoys two separate 33kV electricity supplies from two independent grid substations.
The facility has achieved the following certifications ISO 9001, ISO 27001, ISO 14001, ISO 14644-8, OHSAS 18001, PCI DSS and PAS 99.
More information on the facility is available at: https://www.voltadatacentres.com
US-CHI1 - Chicago, USA
In Chicago, Cloudservers.dk works with CoreSite (NYSE: COR). Their Chicago facility is located right next to the Chicago Board of Trade and thus serves customers from one of the largest financial districts in the world. The premises offer some 180 000 square feet of floor space for customer capacity. CoreSite’s Chicago facility offers manned security on a 24/7/365 basis including key card access, biometric scanners and video cameras.
The facility has achieved the following certifications: HIPAA, ISO 27001, PCI-DSS and SOC 2 Type
CoreSite’s Chicago facility is also SSAE 16 Type 2 compliant, meaning it can be used by customers in highly regulated industries such as financial services, healthcare, government, legal, biosciences, cloud computing and many others. The compliance assures CoreSite customers of the reliability of power and cooling, the security of premises and the quality of technical support.
More information on the facility is available at: https://www.coresite.com/data-center/ch1-chicago-il
US-NYC1 - New York, USA
In New York, Cloudservers.dk works with CoreSite (NYSE: COR). Their New York area facility serves conveniently the whole New York metropolitan area and the East Coast of the United States.
This data centre has over 236 000 square feet of floor space and is home to several network peering exchanges. The facility has achieved the following certifications: HIPAA, ISO 27001, PCI-DSS, NIST 800-53, SOC 1 Type 2 and SOC 2 Type 2.
More information on the facility is available at: https://www.coresite.com/data-center/ny2-secaucus-nj
US-SJO1 - San Jose, USA
In San Jose, Cloudservers.dk works with CoreSite (NYSE: COR). We operate from CoreSite’s newest Santa Clara campus data centre that features the latest in data centre efficiency and redundancy designs. CoreSite’s Santa Clara campus facility offers manned security on a 24/7/365 basis including key card access, biometric scanners and video cameras.
CoreSite’s Santa Clara campus facility has achieved the following certifications ISO 27001, PCI DSS, HIPAA, SOC 1 Type 2 and SOC 2 Type 2.
More information on the facility is available at: https://www.coresite.com/data-centers/locations/silicon-valley/sv7